Shipping & Delivery Policy 🚚

At Siliom, we understand that when you have those "Oops, I spilled!" moments, you need your Siliom Stain Eraser right by your side. We are committed to getting your order to you as safely and efficiently as possible.

1. Processing and Dispatch

We carefully inspect and pack all orders within 24-48 hours of receiving payment. Please note that orders are processed on business days (Monday to Friday). Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Times

As we work with global fulfillment partners to offer you the best quality, your order is shipped internationally to New Zealand.

  • Estimated Delivery: Typically 7–14 business days.

  • Note: While we strive to meet these timeframes, delivery may occasionally be affected by factors outside of our control, such as courier delays or seasonal holiday volume.

3. Tracking Your Order

We know you want to see where your Siliom is! As soon as your package is dispatched, you will receive an email and SMS notification containing your tracking number. You can use this to monitor your package's journey directly to your doorstep.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location. We frequently run "Free Shipping" promotions for orders over a specific value—be sure to check our homepage banner for current offers!

5. What to Do If Your Package Arrives Damaged

We take great care in packaging, but if your package arrives with signs of physical damage (e.g., crushed, torn, or opened), please:

  • Do not worry; contact us immediately at info@siliom.com with photos of the package and the order number.

  • We will investigate the issue with our shipping partners and provide a resolution, such as a replacement or a refund, as per the New Zealand Consumer Guarantees Act.

6. Undelivered Packages

If you are not home during the delivery attempt, the courier will typically leave a notice card with instructions on how to collect your package from the nearest depot or arrange a redelivery. If a package is returned to us due to an incorrect address provided by the customer or failure to collect, any additional reshipping costs will be the responsibility of the customer.

7. Contact Us

If you have any questions about your shipping status, feel free to reach out to our team: Email: info@siliom.com Address: YENİŞEHİR MAH. Ş.P. TUNCAY ÖZÇOBAN CAD. 41/A 6 MERKEZEFENDİ / DENİZLİ, TURKEY Phone: +90 553 167 91 08